Hanwell Storage Service Terms and Conditions

These Terms and Conditions apply to the provision and use of Hanwell Storage services, including self storage units, short-term storage, and related access arrangements. By making a booking, entering into a storage agreement, or using any storage facility operated under these terms, the customer acknowledges that they have read, understood, and agreed to be bound by the conditions set out below. These terms are designed to support clear expectations, fair use, and responsible storage practices.

The wording of this document is intended to be practical and legally robust while remaining easy to understand. In these storage service terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer, hirer, or authorised user of the unit. These terms apply whether the storage arrangement is arranged online, by telephone, or in person, and they govern the use of the storage unit, common areas, and any associated services provided as part of the agreement.

We reserve the right to update these terms and conditions from time to time where needed for legal, operational, safety, or commercial reasons. Any changes will apply prospectively and will not usually affect a booking already confirmed unless the change is required by law or is necessary for safety, security, or the proper administration of the storage facility. It is your responsibility to review the terms periodically and ensure that you continue to comply with the version in force at the time of use.

Booking Process and Acceptance

Booking a unit with Hanwell Storage services involves selecting the required unit size, storage period, and any optional add-ons that may be available at the time of reservation. A booking is only considered accepted when we have confirmed availability and issued a booking confirmation or storage agreement. Until confirmation is issued, no binding agreement exists and the selected space may be allocated to another customer. Any quotation provided before confirmation is an invitation to treat and not an offer capable of acceptance by you.

During the booking process, you may be asked to provide personal details, proof of identity, contact information, and payment information. You must ensure that all information supplied is accurate, complete, and up to date. We may refuse or cancel a booking if we reasonably believe that the information provided is false, misleading, incomplete, or if accepting the booking would create a risk to the facility, staff, other customers, or legal compliance. We may also request further verification before access is granted.

The storage agreement will usually specify the start date, unit reference, access conditions, minimum term where applicable, and any special requirements. You are responsible for checking the agreement carefully before confirming the booking. If you book on behalf of a business, partnership, or another person, you confirm that you have authority to bind that party to these terms. The customer named on the agreement remains responsible for all obligations under the contract unless we expressly agree otherwise in writing.

Payments, Charges and Late Payment

All charges for storage unit services are payable in advance unless we state otherwise in writing. Fees may include rent, administration charges, security deposits, lock replacement charges, cleaning charges, late payment fees, and any other charges set out in the storage agreement or applicable price schedule. Prices may be quoted inclusive or exclusive of VAT depending on the nature of the supply and the status of the customer. Where VAT applies, it will be added at the prevailing rate.

Payment must be made by the method we accept at the time of booking or renewal. If a recurring payment arrangement is used, you are responsible for ensuring that the nominated payment method remains valid and funded. Failure of a payment method, chargeback, bank refusal, or card cancellation does not remove your obligation to pay. We may suspend access, withhold entry codes, or restrict services if payment is overdue, subject always to any rights that cannot be excluded by law.

If any amount remains unpaid after its due date, we may apply reasonable late payment charges and interest, where permitted by law and disclosed in the agreement. We may also recover from you any reasonable costs incurred in collecting overdue sums, including administration, storage lien enforcement, and debt recovery expenses. Any discounts, promotional pricing, or special offers are subject to the stated conditions and may be withdrawn if you fail to meet those conditions or if the promotion period ends.

Cancellations, Early Termination and Refunds

You may cancel a booking before the start date in accordance with the cancellation terms shown at the time of reservation or in your storage agreement. Where a statutory cooling-off right applies, that right will be honoured; however, if you ask us to begin providing the service during any cooling-off period, you may be required to pay for the service already supplied. For bookings not covered by a statutory cancellation right, any deposit, reservation fee, or administration fee may be non-refundable if clearly stated at the time of booking.

Once the storage period has started, you may terminate the agreement by giving the required notice specified in the contract and by removing all goods from the unit, returning any access device, and leaving the unit in a clean and vacant condition. Charges are usually payable up to the end of the notice period or the current billing period, whichever is longer, unless otherwise agreed. No refund is normally due for any unused portion of a prepaid period unless we expressly state that a refund is available.

We may terminate the agreement immediately, or on reasonable notice where appropriate, if you commit a serious breach of these terms, fail to pay charges, provide false information, store prohibited goods, or use the unit in a way that creates a safety, security, or legal risk. In such cases, we may restrict access, require the removal of goods, or exercise any rights available to us under the agreement and applicable law. Any termination right exercised by us is without prejudice to rights already accrued.

Use of the Storage Unit and Customer Responsibilities

You must use the unit only for lawful storage purposes and only for goods that are suitable for storage in the unit and permitted by these terms. You must keep the unit locked securely if a lock is required, ensure that access is limited to authorised persons, and immediately notify us of any suspected loss, damage, unauthorised access, or security incident. You are responsible for inspecting the unit before use and for reporting any defect or concern without delay.

You must not carry out repairs, alterations, decorating, installation of fixtures, electrical work, or any other structural changes to the unit or facility unless we have given prior written consent. You are also responsible for ensuring that your goods are packed, stored, and stacked safely and appropriately. Overfilling a unit, storing unstable items, or blocking access paths may create safety hazards and may result in removal or repositioning of goods at your cost where necessary.

We may enter the unit in limited circumstances where necessary for emergency reasons, suspected breach, maintenance, health and safety, legal compliance, or to protect the facility and its users. Where possible, we will provide notice in advance, but this may not always be practical. Any inspection or entry will be carried out in accordance with applicable law and with reasonable care for your goods and privacy, while recognising that the unit is part of a managed storage environment.

Prohibited Goods and Waste Regulations

You must not store hazardous, illegal, stolen, contaminated, corrosive, explosive, flammable, toxic, or otherwise dangerous goods, nor any item that could reasonably be expected to damage the unit, other customers’ property, or the facility. Prohibited goods also include, without limitation, live animals, perishable food unless expressly permitted, firearms or ammunition except where lawful and specifically agreed, and any item the storage provider reasonably considers unsuitable. This restriction applies whether the goods are in packages, containers, or concealed within other items.

All waste regulations must be followed strictly. You must not leave rubbish, packaging, debris, unwanted furniture, demolition materials, electrical waste, liquids, chemicals, or any controlled waste in or around the unit unless we have expressly agreed to receive such items as part of a lawful service. You remain responsible for the lawful removal, transport, and disposal of all waste generated by your use of the storage unit. Any waste left behind may be removed and disposed of by us at your expense, subject to any rights we have under the agreement or law.

Where your storage activity involves items that may be subject to special handling, environmental controls, or disposal requirements, you must ensure full compliance with all relevant legislation and industry rules. If we suspect that waste or prohibited goods have been deposited, we may inspect the unit, require immediate removal, suspend access, notify the appropriate authorities, and recover reasonable costs. Your obligation to comply with waste management and environmental law continues throughout the term of the agreement and after termination to the extent required for removal and disposal.

Liability, Insurance and Risk

Our liability to you is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those mandatory rights, we are not responsible for loss or damage to goods stored in the unit unless directly caused by our proven negligence or breach of contract. You are responsible for deciding whether your goods require insurance and for arranging suitable cover where appropriate.

You acknowledge that storage involves inherent risks, including deterioration, theft, mould, pests, water ingress, temperature variation, accidental damage, and third-party interference. We do not guarantee that the facility will be immune from all risks, although we will take reasonable steps to maintain security and operational standards. You are responsible for ensuring that goods are adequately packed and protected for the storage environment and that they are not stored in a condition likely to cause further damage to themselves or to other property.

Our total aggregate liability arising out of or in connection with the agreement will, to the fullest extent permitted by law, be limited to the amount paid by you for the relevant storage period during which the claim arose, unless a higher liability is required by statute. We will not be liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. Any claim must be notified promptly and supported by reasonable evidence, and you must take all reasonable steps to mitigate your loss.

Access, Security and Events Beyond Our Control

Access to the facility may be subject to opening hours, authentication requirements, security procedures, maintenance windows, or temporary restrictions. We may change access arrangements from time to time for security or operational reasons. You must not allow access to any unauthorised person, share codes or keys improperly, or attempt to bypass security systems. Any misuse of access arrangements may be treated as a serious breach of contract.

We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control, including severe weather, power failure, fire, flood, vandalism, industrial action, government restrictions, supply chain disruption, civil disorder, or failure of third-party systems. If such an event continues for a significant period, we may suspend services, alter access, or terminate the agreement on reasonable notice where lawful and appropriate.

Where a force majeure event affects the storage facility, we will act reasonably to minimise disruption and resume normal service as soon as practicable. However, temporary suspension of access or reduced operational availability will not automatically create a right to a refund unless required by law or expressly stated in the storage agreement. Customers should take this into account when choosing how and when to store important or time-sensitive items.

Governing Law and General Provisions

These Hanwell Storage terms are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these terms, subject to any mandatory consumer rights or statutory protections that apply. If any part of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

No delay or failure by us to enforce any provision of these terms shall operate as a waiver of that provision. Any waiver must be in writing to be effective. You may not assign or transfer your rights or obligations under the agreement without our prior written consent. We may assign or transfer our rights where permitted by law and where this does not materially reduce your rights under the contract.

These terms, together with the booking confirmation and any applicable storage agreement, constitute the entire agreement between the parties in relation to the storage service. Any statements made before the agreement are not binding unless expressly incorporated in writing. The headings used in these terms are for convenience only and do not affect interpretation. By continuing to use the service, you confirm that you accept these conditions and agree to comply with all applicable legal and operational requirements.

Final notice: customers should read all documentation provided at the time of booking, including any applicable notices about unit use, payment timing, prohibited goods, and access conditions. These storage terms are intended to provide a fair and lawful framework for the use of Hanwell Storage services, balancing customer convenience with safety, compliance, and responsible management of the facility.