Storage Hanwell Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Hanwell provides storage and related removal services to consumer and business customers in the United Kingdom. By making a booking, using our storage facilities, or instructing us to carry out removal or transportation services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Customer means the person, company, or organisation who books or uses our services.

Services means any storage, removal, transportation, packing, handling, or associated services provided by Storage Hanwell.

Goods means the items and property which are the subject of the Services.

Contract means the legally binding agreement between Storage Hanwell and the Customer incorporating these Terms and Conditions.

2. Scope of Services

Storage Hanwell provides storage units and related services, together with removal and transportation services to and from the storage facility and other locations within its normal operating area. The precise Services to be provided will be set out in the quotation and booking confirmation issued to the Customer.

We reserve the right to refuse to provide Services where doing so would breach applicable law, pose a health and safety risk, or relate to prohibited or hazardous items as described in these Terms and Conditions.

3. Booking Process

3.1 Enquiries and quotations

Customers may request a quotation for storage and removal services by providing accurate information regarding the nature, volume, and approximate value of the Goods, access conditions at collection and delivery addresses, and any special requirements. Quotations are based on the information provided and may be revised if that information is incomplete or inaccurate.

3.2 Forming the contract

A Contract is formed when the Customer accepts our quotation or booking proposal, whether verbally, in writing, or through an online or electronic acceptance, and we confirm the booking. Any subsequent changes requested by the Customer may result in an updated quotation and additional charges.

3.3 Customer obligations at booking

The Customer is responsible for ensuring that all information supplied at the time of booking is complete and accurate, including but not limited to addresses, access details, parking restrictions, dates and times, and a reasonable estimate of the volume and type of Goods.

The Customer must inform us of any items requiring special handling, any items of unusually high value, and any potential access issues, such as narrow roads, limited parking, restricted access times, or stairs.

4. Payments and Charges

4.1 Pricing

Charges for storage and removal services are as set out in our quotation or booking confirmation. Prices may be calculated using a combination of time, distance, volume, weight, and required resources, including vehicles, staff, and equipment.

4.2 Deposits

We may require a deposit to confirm a booking. The amount of any deposit and the date by which it must be paid will be stated in the quotation or booking confirmation. If the deposit is not received by the required date, we may cancel the booking without liability.

4.3 Payment terms

Unless otherwise agreed in writing, payment for removal and transportation services is due in full no later than on the day of service, prior to completion. Ongoing storage fees are payable in advance for each storage period, as stated in your agreement or invoice.

We reserve the right to suspend Services, restrict access to storage units, or withhold delivery of Goods where sums are overdue.

4.4 Late payment

If the Customer fails to pay any amount by the due date, we may charge interest on the overdue sum at the statutory rate applicable under UK law, accruing on a daily basis until payment is made in full. We may also recover any reasonable costs incurred in pursuing late or unpaid sums, including debt recovery or legal costs.

4.5 Price adjustments

Where the scope of work varies significantly from that initially agreed, for example due to additional Goods, poor access, waiting time, or delays caused by the Customer or third parties, we may make a reasonable adjustment to the charges. Any such adjustments will be explained to the Customer as soon as reasonably practicable.

5. Cancellations and Changes

5.1 Customer cancellations

The Customer may cancel the Services by providing notice in accordance with this clause. Any cancellation must be communicated clearly and directly to Storage Hanwell.

If the Customer cancels more than a specified number of working days before the agreed service date, any deposit may be refunded in full or in part, subject to our then-current cancellation policy. If cancellation occurs closer to the service date, we may retain some or all of the deposit or charge a reasonable cancellation fee to cover our costs and lost opportunity.

5.2 Changes to dates or scope

The Customer may request changes to the service date, time, or scope of Services. We will use reasonable efforts to accommodate such requests but cannot guarantee availability. Changes may result in revised charges and may be treated similarly to a cancellation and new booking, depending on the notice and impact on our schedule.

5.3 Cancellation by Storage Hanwell

We may cancel or suspend the Services where the Customer is in breach of these Terms and Conditions, including non-payment, providing misleading information, or requesting Services that would be unsafe or unlawful. We may also cancel or reschedule in cases of events beyond our reasonable control, such as severe weather, road closures, or mechanical failures. In such cases we will seek to minimise disruption and, where appropriate, refund any amounts paid for Services not provided.

6. Access, Parking, and Customer Responsibilities

The Customer is responsible for arranging suitable access and, where necessary, parking for our vehicles at both collection and delivery locations and at any relevant storage site access point.

The Customer must ensure that floors, staircases, and access routes are safe and free from obstruction. We are not responsible for damage arising from inadequate access arrangements, unsafe conditions, or issues outside our control.

Where parking permits or permissions are required, the Customer must obtain them in advance or agree alternative arrangements with us in writing. Any fines or penalties incurred as a direct result of the Customer's failure to arrange appropriate parking may be charged to the Customer.

7. Storage Terms

7.1 Use of storage

Storage facilities are provided solely for the lawful storage of Goods belonging to the Customer. The Customer must not use the storage unit or facility for residential purposes, business operations involving public access, or any illegal or hazardous activity.

7.2 Prohibited items

The Customer must not store or request us to transport any items which are dangerous, illegal, perishable, explosive, corrosive, flammable, or otherwise hazardous, including but not limited to gas cylinders, fuels, chemicals, firearms, ammunition, live animals, or illegal goods. The Customer is also prohibited from storing waste, rubbish, or goods that may attract vermin.

7.3 Access to storage

Access to storage units is subject to our opening hours and access procedures. We may require proof of identity and verification of authority before granting access to any storage unit. We reserve the right to restrict or deny access where payments are overdue or where we reasonably believe there is a security or safety concern.

7.4 Lien and sale of goods

Storage Hanwell has a lien over the Goods for all sums due and unpaid under the Contract. If the Customer fails to pay any charges when due, we may retain possession of the Goods until full payment is received. If sums remain outstanding after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of the Goods to recover amounts owed, accounting to the Customer for any surplus after deduction of costs.

8. Packing, Condition of Goods, and Customer Warranties

The Customer is responsible for ensuring that Goods are properly packed and prepared for removal and storage, unless packing services are specifically included in the Contract. Cartons should be securely sealed and items adequately protected.

The Customer warrants that they are the owner of the Goods or are otherwise authorised to enter into the Contract in respect of the Goods. The Customer agrees to indemnify Storage Hanwell against any claims brought by third parties in relation to ownership or rights over the Goods.

We are not responsible for damage to Goods caused by inadequate packing or inherent defects in the items stored.

9. Liability and Insurance

9.1 Standard liability

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to a reasonable amount, taking into account the value of the Goods, the nature of the Services, and any specific cover or limitations communicated to the Customer.

9.2 Exclusions of liability

We are not liable for loss or damage arising from the following causes.

Wear and tear, gradual deterioration, or inherent vice of the Goods.

Damage to fragile or brittle items not suitably packed or protected by the Customer.

Loss or damage where the Goods were not prepared or packed by us, except where due to our negligence while handling.

Loss or damage as a result of war, terrorism, or events beyond our reasonable control.

Any consequential or indirect loss, such as loss of profit or business interruption.

9.3 Customer insurance

The Customer is strongly advised to arrange appropriate insurance cover for the full replacement value of the Goods while in transit and in storage. Any insurance provided or arranged by Storage Hanwell will be subject to separate terms and conditions and policy limits, which will be communicated where applicable.

9.4 Limitation of liability

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability in respect of any claim arising out of or in connection with the Services shall not exceed a reasonable limit proportionate to the charges paid and the value of the Goods, as notified to us by the Customer before the Contract was formed.

10. Waste and Environmental Regulations

The Customer must comply with all applicable waste and environmental regulations. Storage Hanwell is not a waste disposal facility and the Customer must not use the storage unit or our vehicles to dispose of household, commercial, or hazardous waste.

Any items abandoned in storage or left for disposal without our prior written agreement may be treated as waste. We reserve the right to remove, dispose of, or arrange disposal of such items at the Customer's expense, including any disposal fees, handling charges, or regulatory costs incurred.

Where we agree to remove and dispose of items as part of a clearance or removal service, disposal will be carried out in accordance with relevant waste regulations. The Customer is responsible for any declarations or documentation required in respect of controlled waste and for ensuring that items presented for disposal are lawful to discard.

11. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with us as soon as possible so that we can seek to resolve the issue. We aim to deal with complaints promptly and fairly.

If a dispute arises that cannot be resolved directly, the parties may consider alternative dispute resolution methods, such as mediation, before commencing formal legal proceedings, where this is appropriate and agreed.

12. Data Protection and Confidentiality

We process personal data in accordance with applicable UK data protection laws. Personal information provided by the Customer will be used to administer the Contract, manage bookings and payments, and, where consent is given or another lawful basis exists, to provide information about our services.

We take reasonable measures to keep Customer information secure and will not disclose personal data to third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer's consent.

13. Events Beyond Our Control

We are not liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, mechanical breakdowns, industrial disputes, or acts of government or public authorities.

Where such events occur, we will take reasonable steps to minimise disruption to the Customer and, where appropriate, reschedule the Services.

14. Variation and Severability

We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless a later version is expressly agreed with the Customer.

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Hanwell.

16. Entire Agreement

These Terms and Conditions, together with any quotation, booking confirmation, and any written variations agreed between Storage Hanwell and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations, whether oral or written.

The Customer acknowledges that they have not relied on any statement or representation not expressly set out in these Terms and Conditions when entering into the Contract.